Reimbursement and Compensation request form

Note that you cannot submit a claim for compensation and a refund when you missed one or more connections, if all the following conditions apply:

1. You purchased a ticket or tickets as part of a single commercial transaction for a journey involving one or more connections;
2. It is indicated on the ticket(s) or on another (electronic) document that the tickets represent separate transport contracts;
3. You were informed of this before purchase.

* Refund of expenses is made within 30 days of receipt of the request. You are not entitled to a refund of the ticket price(s) when the company offered and made the necessary arrangements for your transport on another service or for the continuation of your journey to the final destination and you accepted this offer.

** Compensation of the fare is paid within one month of submitting the compensation request.

Note that the minimum amount below which compensation is not paid is 4 EUR per ticket.

Note also that you may submit either a compensation request or a refund request for the ticket price(s), but not both for the same journey.

Note that the minimum amount below which compensation is not paid is 4 EUR.

*** Note that the criteria for determining the delay and calculating compensation are set out in the company’s compensation rules in accordance with Article 19(2) of Regulation (EU) 2021/782.

Note that the minimum amount below which compensation is not paid is 4 EUR.

**** Refund of expenses for using other transport service providers is made within 30 days of receipt of the request. Supporting documents are strongly recommended.

More information on your passenger rights and how to assert them:

— on the «Your Europe» website
— via the "Your Passenger Rights" app by scanning the QR code. — by phone at Europe Direct 0080067891011