At Hellenic Train, we encourage our clients to communicate with us, as we constantly strive to provide upgraded services to all of you. By contacting us, you help us improve our services either by taking action ourselves or by forwarding your comments to our partner companies when they refer to issues that fall under their responsibility (issues regarding stations, trains, cleaning, maintenance, security, infrastructure etc).
Customer Service
Operating Hours 07:00-21:00 daily
Customer Service Centre - Information
International calls
Station Information
Transport of people with disabilities / Reduced mobility
Operating Hours 08:30-20:30 daily, local call rates apply
Transport of persons with special needs / reduced mobility form* Charges apply as follows:
64.6 cents per minute when calling from a landline, and
98.4 cents per minute when calling from a mobile phone.
In addition, for calls from mobile phones, is applied a 10% “mobile telephony fee” (before VAT).
Complaint line for the Call Center 14511: +30 2130121011